Acceptance of our terms & conditions

We have set out our terms & conditions for using The Video Message Company website and services below. We may update them from time to time so please do check them regularly, and if you do not agree please do not use our services. If you continue you are deemed to have accepted our terms.

1. About us

The Video Message Company website is owned and run by VIDEO MESSAGE COMPANY LTD. We are a private limited company registered in England and Wales. Our company number is 11188804 and our registered address is 12 Queens Drive, Thames Ditton, Surrey, KT7 0TW.

2. Using our website

It is important to us to give you the best possible service we can.

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide without notice. We will not be liable if for any reason any of the services are unavailable.

We take your privacy very seriously. Please read our privacy policy and be sure that you are happy with it..

3. Our services

All Content, whether publicly posted or privately transmitted is the sole responsibility of the person who originated such Content and we cannot accept responsibility for such Content.  You confirm that if you send us a video message including children under 18 years old that you have parental/guardian rights and give permission to include their video message in the compilation.

We will give you instructions on how to record your video and send it to us.  We cannot be held responsible for the content and quality of videos and photos. We will delete any videos that might be offensive, harmful or inappropriate.

We do not accept responsibility for videos that do not arrive in time.  Participants will be given a deadline and will be sent at least two reminders.

Please do not add music to your video as it may be copyrighted and we may not be able to get permission to use it.  Please contact us if you want to use a particular track in the background or as part of your message.

Your video will be part of a compilation and may be shared with the recipient’s family and friends.  If you would like to record a video message but would not like the video shared, please contact the organiser and let them know your wishes.

5. Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

7. Force majeure

Where we or a vendor are prevented from or delayed in carrying out obligations due to circumstances beyond our or the vendor’s reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the vendor’s performance of its obligations shall be postponed for the period of time that the circumstances continue.

8. Feedback and complaints

We value your feedback and welcome all comments. We endeavour to ensure that you are satisfied with every aspect of our service. If however you have an issue or concern please contact us immediately and we will do our best to resolve it to your satisfaction.

Thank you for taking the time to read our terms & conditions. If you have any questions please contact us.

Sally Bocquet

Founder of the Video Message Company


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